Below is a clean, professionally rewritten Return, Cancellation and Refund Policy tailored for deligentdetailers.com.
I kept the legal structure but simplified and customized it for an automotive detailing products/services platform.
If you want this in HTML, PDF, or shortened version, just tell me!

Return, Cancellation & Refund Policy

Website: https://deligentdetailers.com
 

1. Introduction

Welcome to deligentdetailers.com, an online platform owned and operated by Deligent Detailers, providing automotive detailing products, accessories, and related services (“Services”).

This Return, Cancellation & Refund Policy (“Policy”) governs your use of our website and explains how returns, cancellations, and refunds are handled. By accessing or purchasing from our platform, you agree to be bound by this Policy.

If you do not agree with any part of this Policy, you should discontinue use of our website and services.

2. Contractual Relationship

This Policy forms a legally binding agreement between you (“Customer”, “User”, “You”, “Your”) and Deligent Detailers regarding the purchase of products or services from our website.

This Policy supersedes any prior written or verbal agreements relating to returns, cancellations, and refunds.

3. Acceptance of the Policy

By using our website or making any purchase, you confirm that:

• You are at least 18 years old, or using the platform under the supervision of a legal guardian.
• You have read, understood, and accepted this Policy.
• If you are acting on behalf of a company, you are authorized to bind them to this Policy.

If you disagree with this Policy, please stop using our platform.

4. Return Window

Most products purchased from deligentdetailers.com are returnable within 7 calendar days from the date of delivery.

Returns are only accepted if you received:

• A physically damaged product
• A product with missing accessories
• A defective or malfunctioning item
• A product different from the description on our website

IMPORTANT:
Before purchasing, customers must confirm product compatibility. Returns for “non-compatible” items are accepted only if the item is unused and in original condition.

5. General Return Conditions

To be eligible for a return:

1. The return request must be raised within the applicable return window.
2. The product must be in original condition, unused, and returned with:
   • Original box
   • MRP tags
   • Labels/stickers
   • User manuals
   • Warranty cards
   • All accessories
3. The product must not show signs of use, installation attempts, damage, dirt, dents, scratches, grease, or tampering.
4. The product must match what was delivered.
5. For damaged items, an unboxing video and photos showing:
   • The product
   • The damage
   • Inner packaging
   • Outer shipping box with visible shipping label

must be submitted within 24 hours of delivery through our Support page.

6. Customers must shoot a video while repacking the product for return.
7. Products must be repacked securely to avoid damage in transit. Damage during return transit may void the refund.

6. Non-Returnable Products

Due to the nature of certain detailing items, the following products cannot be returned under any circumstances:

• Polishes, waxes & detailing chemicals
• Brake fluid, coolants, oils, lubricants
• Car shampoos, cleaners, additives
• Electronics (sensors, bulbs, motors, cameras, speakers, etc.)
• Stickers, wraps, air fresheners
• Universal car accessories
• Glass items (windscreen, rear glass, door glass)
• Custom-ordered parts or personalized products

If a defective non-returnable item is received, you must report it within 1 calendar day of delivery.

7. Shipping Guidelines for Returns

• “Free return pickup” is available only for eligible products.
• If allowed to self-ship, customers must use a trackable courier service.
• We are not responsible for loss or damage of self-shipped items.
• Shipping and payment gateway charges are non-refundable, except in specific cases listed below.

8. Refund Terms

After receiving the returned product:

1. Our quality-check team will inspect the item.
2. Refund approval or rejection will be communicated via email/SMS.
3. Approved refunds will be credited to the original payment method within 5–7 business days.
4. Refunds cannot be issued to third-party accounts or in cash.

If you do not receive your refund within the expected timeframe, please contact your bank or payment provider.

9. Shipping Cost & Service Charge Refunds

Forward shipping charges, convenience fees, and payment gateway charges are not refundable, except if:

• The product arrived damaged
• The product was defective
• The product was incorrectly listed as compatible due to our catalog error
• The order was cancelled before shipment
• The product was lost in transit (excluding incorrect address or contact details provided by the customer)

If return pickup cannot be arranged by us, customers may be asked to self-ship using India Post. Refund of such charges requires a valid courier receipt.

10. Cancellation Policy

Orders can be cancelled before shipment.

Cancellations may not be possible after the order is shipped or in transit.

Refund timeline for cancellations:

• Paytm: within 1 business day
• Razorpay/UPI/Cards: 5–6 business days

Orders delayed due to backorder or logistical issues can also be cancelled and refunded.

11. Contact & Support

For returns, refunds, cancellation requests, or support:

📩 Email: deligentdetailers@gmail.com
📞 Phone:9650509628
📝 Help & Support Form: https://deligentdetailers.com/contact